Don't Use Goal Financial/ACS for Loans
My loan company SUCKS. They are PHYSICALLY UNABLE to provide consistent service and they never get anything right! I JUST got the full first disbursement in DECEMBER. School started in September. That's 4 MONTHS late. So naturally I was worried about the January disbursement. But I was on top of it. I was already checking in late December to make sure things were set for disbursement. I emailed them TWO times. TWICE. Uno, Dos. 2 times. Both times I was reassured, things were set to go, everything was perfect, checks are written and waiting.
Jan 4th rolls around. I email once more (that makes 3 times, uno, dos, tres) - "Have the checks been sent?" Response: "Yup, they are in the mail..." Jan 7th rolls around. "Still haven't received the checks, can you send me the tracking numbers?" Response: "oh, wait. checks havent been sent. actually checks havent even been issued. We need confirmation (for the third time) that you are a student. We will need to contact person A and person B and get written confirmation. Then we need confirmation to send to this address and we need...." blah blah blah. WHAT DID I DO TO DESERVE THIS? I have done EVERYTHING POSSIBLE to make it very,very simple for them to send checks. I gave them an address in the US to send things to insead of having to ship internationally, I send emails FOR THEM to my school, I REMIND them about doing their damn job. And I am still PUNISHED BY THEIR UTTER NONSENSICAL B.S. I have nothing left to say. Just a word of advice - avoid Goal Financial and ACS for ANY loan EVER.
Still waitin for my money...
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